Privacy Policy

Privacy Policy

Last updated: July 30, 2025

PaulienTimmer operates this store and website, including all related information, content, features, tools, products and services (the “Services”) via Mollie, which enables us to offer a seamless customer experience. This Privacy Policy applies to all websites and applications managed by Lang+Gelukkig, including:

• Healing the Fearful Avoidant (website and app)

• Understanding the Fearful Avoidant (app)

• Paulien AI (relationship coaching assistant)

• Journey (AI-powered marketing assistant)

• Destiny (personal growth and transformation platform)

• langplusgelukkig.nl and all related domains

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

No third-party tracking is used except where explicitly disclosed (e.g. Journey, Plausible).

By using or accessing any of our Services, you agree that you have read and understood this Privacy Policy.

1. Personal Information We Collect or Process

We may collect or process the following categories of personal information depending on your interaction with the Services and applicable laws:

• Contact details (name, email, phone, address)

• Payment information (handled securely via Mollie; we do not store card data)

• Account info (username, preferences)

• Transaction info (purchases, returns)

• Communications (emails, support messages)

• Device & usage info (IP address, browser data)

• Chat content (for AI-based apps; used only to enhance your experience, never sold or used for model training)

2. Data Sources

We collect personal information:

• Directly from you

• Automatically via cookies and analytics (only in Journey)

• From our service providers (Mollie, OpenAI)

• From optional marketing platforms (Meta, Plausible, Google, Hotjar)

3. How We Use Your Information

• To provide and personalize the Services

• To securely process payments (via Mollie)

• To send notifications or service-related messages

• To improve customer support and app experience

• To analyze marketing data

• For legal compliance (e.g. recordkeeping, fraud prevention)

We do not use your data for profiling or unsolicited outreach.

Legal Basis for Data Processing
We process personal data in accordance with the European Union’s General Data Protection Regulation (GDPR). The legal bases we rely on include:

• Consent – for optional services such as subscribing to our newsletter or accepting analytics cookies.
• Contractual necessity – for fulfilling orders, providing access to paid programs, or responding to user inquiries related to purchases. Legal obligation – where we are legally required to retain certain information (e.g. for tax purposes).
  Where consent is the basis, you may withdraw it at any time.

4. Hosting and Storage

• All apps are hosted on secure, EU-based Hetzner servers.

• Our websites are hosted by Natuurlijk Hosting and Hosting2Go (EU).

• Payments are processed directly through Mollie (EU).

• AI features (e.g. Paulien AI) use OpenAI infrastructure and may operate outside the EU with your consent.

5. Data Retention

• Accounts and chat logs: up to 2 years after last login

• Billing data: stored for 7 years as legally required

• Analytics (in Journey): max. 6 months unless needed longer

6. Disclosure of Personal Information

We may share personal information with:

• Mollie (payment processing)

• OpenAI (AI chat functionality)

• Meta, Google, Hotjar (analytics in Journey only)

• Government or law enforcement, if legally required

We do not sell or share your data for unrelated marketing.

7. Children’s Data

Our Services are not intended for children. We do not knowingly collect data from individuals under the legal age of consent in your region.

8. International Transfers

If data is transferred outside the EU or UK, it is done using Standard Contractual Clauses or equivalent safeguards, unless to countries deemed to offer adequate protection.

9. Your Rights

You may request at any time:

• Access to your personal data

• Correction or deletion of your data

• Withdrawal of consent

• Data portability

• Objection to data processing (e.g. marketing)

To exercise these rights, email: hello@healingthefearfulavoidant.com

10. Managing Communication Preferences

You may unsubscribe from promotional emails at any time using the link provided. Transactional emails will still be sent as needed.

11. Complaints

You can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local data protection authority.

12. Updates to This Policy

We may update this policy as our services evolve. We encourage you to review it regularly.

Contact

Paulien Timmer
Postbus 82, Bennekom, 6720 AB, The Netherlands
support@paulientimmer.com or support@healingthefearfulavoidant.com